Please find below details of 2 upcoming planned outages.
Planned outages allow us to update and improve our systems.
Outage 1: Multi-system outage
Impacted systems
- my NDIS app
- myplace participant portal
- myplace provider portal
Start date and time
Thursday 26 October at AEDT 8 pm
Finish date and time
Friday 27 October at AEDT 2 am
Outage window
6 hours
Impact on users
These systems will be down during the outage window.
Please plan around this if required.
Outage 2: Major disruption to myplace participant portal
Impacted system
- myplace participant portal
Start date and time
Thursday 26 October at AEDT 8 pm
Finish date and time
Sunday 29 October at AEDT 11:59 am
Outage window
Up to 64 hours
Impact on users
The myplace participant portal will be down during these times, or for most of it.
Please plan around this if required.
During this outage, you can:
- use the my NDIS app (noting this will be offline from Thursday 26 October AEDT 8 pm to 2 am the following day – 6 hours)
- call the NDIS on 1800 800 110 for support, during opening hours.
The National Contact Centre is open Monday to Friday, 8 am to 8 pm (local time).
/Public Release. View in full here.
