We’re proud to share that Boroondara has been recognised as one of Australia’s Top 10 Councils and named among the nation’s Most Improved Councils in the 2026 Community Satisfaction Index survey, commissioned by Snap Send Solve.
This recognition reflects our ongoing commitment to delivering high-quality customer service and making it easier for residents to access information, request services and connect with us.
Over the past year, we’ve continued to improve the way we respond to customer enquiries and service requests through streamlined processes, enhanced digital services and a strong focus on customer experience.
These efforts have delivered measurable improvements, including:
- same-day responses for many customer enquiries
- no frontline customer request backlog
- an average phone answer time of just 41 seconds.
These improvements are helping residents receive information and support more quickly, while making it easier to report issues and access Council services.
This recognition follows strong results in our annual Community Satisfaction Survey and highlights the positive impact of our ongoing work to improve service delivery, responsiveness and community engagement.
While we’re pleased to receive national recognition, we’re focused on continuing to improve the experience of residents, businesses and visitors. Thank you to everyone in our community who has provided feedback and engaged with us. Your insights help us better understand community needs and continue improving the services we deliver.
