Brookvale Coaching Business Wins National Customer Service Award

Human Leadership

Human Leadership Wins the prestigious 2020 Australian Achiever Customer Service Award

Sydney, Australia – September 2020. Human Leadership, from Brookvale NSW, has won the 2020 Australian Achiever Award for Australia’s Employment, Training & Consultancy Services category.

Now into its twenty-third year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that a business is healthy, worthy of praise and increased custom.

The award focuses on eight criteria, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service.

Human Leadership achieved a 99.05% overall score for Customer Service and Relations, topping all other Employment, Training & Consultancy Services businesses to become the National Winner. The 2020 Australian Achiever Award proves Human Leadership delivers on the promise of customer satisfaction.

Founded in 2017 by Jacqui Pollock, a self-employed coach since 2009, Human Leadership provides Leadership Coaching programs, Team Training and Workshops to improve emotional intelligence and communication at work. They help people master the art of human connection, so they understand themselves and others better and have game changing conversations every day. Three simple values uphold everything they do; be curious, respect diversity, and inspire hearts and minds.

Jacqui earnestly expressed “There’s never been a more important time for human connection and listening. We need to stand in the shoes of others to understand their experience before jumping in. At Human Leadership we strive to always do this for our own clients, so we are thrilled to be recognised as a National Winner in the Australian Achiever Awards for excellent customer service – authentic relationships are the cornerstone to building trust and loyalty.”

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