The CBA’s business banking customers and in particular former customers of Bankwest will suffer from a loss of local knowledge and service delivery, with CBA announcing today that another 42 jobs will be lost locally, in favour of more core business banking functions being done half a world away in India.
All the Australian jobs to be lost are in Sydney.
The positions lost include 39 Operations Team Members, three Operations Managers, one Business Strategy Senior Manager and one Service Manager.
Finance Sector Union National Secretary Julia Angrisano said today that Bankwest customers in particular should be angry about the off-shoring.
“The Commonwealth Bank has recently transitioned all of Bankwest’s business banking customers over to the CBA. Now the service they receive from their bank will be from half a world away. Bankwest customers who had a reasonable expectation that they would be looked after by experienced CBA staff in Australia have every right to feel betrayed.”
“The decades of institutional knowledge lost with these Australian job losses is of course of no concern to the CBA fat cats who make these decisions. That this loss will result in a diminution of customer service for hard working small business customers across Australia is of no consequence, relative to the imperative of the bonus and the insatiable crave to profiteer.”
CBA sent 100 jobs to India in August 2021 and another 270 jobs in September last year. The cumulative total since 2021 is over 500.
“Business banking customers of CBA should be in no doubt that this gratuitous decision to cut Australian jobs and relocate work to India was not made with their best interests at heart,” Ms. Angrisano said.
