Key Facts:
City has entered into a new 10-year facilities management partnership with Coles, building on a successful 17-year partnership.
City began its FM partnership with Coles in September 2009.
City’s renewed contract with Coles will run until 2036.
City will deliver integrated end-to-end facilities management, engineering services and technical procurement to Coles Supermarkets, Distribution Centres and Liquorland stores across Australia.
The reappointment of City for reflects Coles’ confidence in City’s proven track record in ‘best in class’ high quality, reliable and innovative facilities management solutions.
City Facilities Management (City) has entered a 10-year agreement with Coles Group (Coles), building on a strong and successful 17-year partnership, and will see City continue to drive operational excellence throughout the Coles national retail and supply chain network.
The reappointment of City reflects Coles’ confidence in City’s proven track record of high-quality, reliable, and innovative facilities management solutions tailored to the unique needs of Coles’ national retail and supply chain network, and cements City’s reputation as a leader in the retail FM sector.
Under the agreement, City will deliver integrated end-to-end facilities management, engineering services, and technical procurement to Coles Supermarkets, Distribution Centres, and Liquorland stores across Australia through City’s proven self-delivery led model.
The services span building-related maintenance including refrigeration and air conditioning, electrical works, building works, plumbing, and energy optimisation. The new agreement marks a renewed era of collaboration, with a strong focus on advancing the retail experience for customers and store team members through investment in innovative technologies, strategic asset management, and a customer-first approach.
This marks a significant milestone in a partnership that began in September 2009 and has seen Coles and City work closely together in adapting to the evolving needs of Australia’s retail sector and elevating standards for retail environments nationwide.
Bill Aggelis, Director, FM Operations & Engineering at City, said: “We’re incredibly proud to extend this long-standing partnership with Coles, a relationship built on mutual trust and a relentless focus on operational excellence.
“Over the past 17 years, our collaboration has evolved alongside the changing needs of Australia’s retail sector, supporting Coles through times of expansion and transformation.
“This new agreement marks the next step in our commitment to provide integrated facilities management and engineering services, ensuring efficient retail environments for both Coles’ customers and store and distribution centre teams and further strengthening our position as a world leader in the retail FM sector.”
Stephen Vella, Head of Engineering, Maintenance and Facilities at Coles, said “Coles’ supplier partners play a crucial role in our promise to help Australians eat and live better every day. City’s high quality, reliable support for our stores and supply chain sites helps make sure we can offer our customers a shopping experience they can depend on.
“Building on our 17-year partnership, Coles and City will continue our shared dedication to best-in-class facilities management, including new investments in technology and store support.”
