Mildura Rural City Council’s Madden Avenue and Ouyen Customer Service Centres have reopened for residents unable to access Council services from home.
Both Customer Service Centres are open from 9am to 3pm Monday to Friday subject to ongoing COVID-19 restrictions, only for services that can’t be accessed over the phone, via the internet or where other arrangements have been put in place.
General Manager Corporate Chris Parham said while it was good to see another step towards normality for Council’s Customer Service Centres, residents were encouraged to keep accessing Council’s services online or by phone where possible.
Mr Parham said residents can still access the bulk of Council’s services via these methods, including paying rates and applying for permits.
To ensure the safety of the community and Council staff the following conditions have been put in place:
- only four people at any one time can be inside the Madden Avenue Customer Service Centre
- contactless payments are encouraged wherever possible
- use of hand sanitiser, physical distancing and face masks apply, in line with Victorian Government public health directions
- Ouyen residents intending to attend the Ouyen Customer Service Centre for VicRoads services are asked to make an appointment
- all customers will be asked to enter their personal details on an attendance sheet to help with contact tracing if required.
Despite the opening of two Customer Service Centres, the bulk of Council staff continue working from home where possible in keeping with the Victorian Government’s public health advice. Staff who are working from Council buildings are adhering to Council’s internal COVID-safe plan.