Cyber Security Incident

The City of Whittlesea has been made aware of a cyber security incident involving OracleCMS which previously managed customer calls outside of our regular opening hours.

OracleCMS provides an after-hours answering service to many Councils, State Government departments and private sector companies across Australia. OracleCMS has advised its customers that an unauthorised third party has gained access to a portion of its data and published it online.

Oracle CMS is working with government authorities and cyber security experts to secure their systems and investigate the incident.

The City of Whittlesea is working with authorities to determine how many of our customers may have been impacted. At this stage we understand that impacted customer information may include name, address, email address and/or phone number but no financial data. We will be in contact with those few hundred people we believe have been impacted.

Council will continue working closely with the Municipal Association of Victoria and the Victorian Government as a large number of other councils and government agencies are also impacted.

We take the security of our customers information very seriously and apologise for the concern this may cause to our customers.

Council is no longer using OracleCMS to manage our after-hours customer requests.

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