There will be some changes to payments and services over the December and January holiday period for Centrelink, Medicare and Child Support customers.
All service centres and most phone lines providing Centrelink, Medicare and Child Support services will be closed on Christmas Day 25 December to Tuesday 29 December and on New Year’s Day 1 January.
Some smaller sites – including Remote Service Centres, Agents and Access Points – may close from Thursday 24 December 2020 and re-open for business on Monday 4 January 2021. Closure dates will be advertised to local communities as they may vary between sites.
Services Australia General Manager Hank Jongen said self-service options would continue to be available during this period.