Brisbane, QLD, August 2019 – Interlate – an industrial productivity improvement specialist – has been recognised as an ABA100 winner for Service Excellence in the Australian Business Awards 2019.
Interlate was recognised for its unique data productivity solutions and servicing model that uses the power of connected machines and technical innovation to deliver superior value for mining companies.
The Australian Business Awards recognise organisations that demonstrate the core values of business innovation, product innovation, technological achievement and employee engagement.
Interlate’s Operations Director Matthew Magee said, “Our team is immensely proud to be recognised as winners in the ABA100 Service Excellence category for our Sentinel™ Productivity-as-a-Service solution.
“Sentinel™ has human engagement at its core, working as an extension of operating mine site teams to unlock and sustain material productivity improvements in real time.
“We are generating 10% improvement in value for our customers within a few months by fusing operating, technical, data science and systems expertise together with live production data.
“This award is fantastic recognition for our people’s unwavering belief and commitment, who together with our customers and partners, are redefining mining productivity on a global scale.”
Winning the Service Excellence category showcases the uniqueness and sophistication of Interlate’s productivity solutions.
Interlate operates a highly sophisticated platform that mines big data in real-time which is analysed and interpreted using a combination of specialist human expertise and machine learning technologies to identify and lock in productivity improvements on a continuous basis.
This technology delivers significant financial benefits to Interlate’s customer who typically realise significant cash flow gains within the first three months.
To ensure the best customer service, Interlate takes collaboration at its core and exceeds customer expectations with the quality and speed of its service. Utilising technology to visually communicate with site teams, Interlate establishes trust and forms a seamless connection with its customers’ operations.
“Interlate is there to help mining operators. Their success is our success; we want talk about what our customers can achieve. Our tools and capabilities help our customers improve their site’s operational performance” Mr Magee.
