Lake Mac Libraries reopen for ‘click and collect’ borrowing

Lake Macquarie City Council

Lake Mac Libraries Outreach Leader Lauren Boyd collects books for the new click and collect service.jpg

Lake Mac Libraries’ members will be able to borrow items from Monday 27 September, despite the doors being closed, thanks to the introduction of a click and collect service.

Manager Arts, Culture and Tourism Jacqui Hemsley said customers could reserve books, DVDs and other items online or via the new Lake Mac Libraries app, then pick up their order at designated times and locations.

“Our staff will process the orders, bundle the items, in a takeaway-style service designed to maintain social distancing and avoid people congregating,” Ms Hemsley said.

“With so many people at home, there is a hunger for books and other materials to keep kids and adults entertained, educated and enriched – we’re here to help.”

Initially, pick-ups can be booked in between 10am-2pm on Mondays and Wednesdays at Lake Mac Libraries’ Charlestown, Toronto, Belmont, Cardiff and Speers Point branches, and 10am-2pm on Tuesdays and Thursdays at Morisset, Edgeworth, Windale, Wangi and Swansea.

Strict measures will be in place at each location to maintain social distancing and reduce the spread of COVID-19, and all borrowers will receive prior instructions regarding pick up.

“We will monitor the service constantly to ensure it is managed safely, effectively and in line with government health recommendations,” Ms Hemsley said.

Lake Macquarie Mayor Kay Fraser said the libraries introduced an extended delivery service in 2020, making it easier to borrow in a COVIDsafe way.

“Council staff delivered more than 20,000 items to 2000 homes during last year’s lockdown, and it’s great to see Council offering a similar library service again – this time click and collect, in line with the most recent changes for libraries under the Public Health Order,” Cr Fraser said.

“These are small but important measures to ensure we get through this challenging time together.

“We will do what we can to help, and I encourage everyone to do the same in the weeks ahead as we look to re-opening more Council facilities in line with the NSW Government’s roadmap.”

All click and collect items will have a six-week loan period.

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