NAB has been ranked first place for Relationship Strength by Australia’s biggest companies, according to the 2022 Peter Lee Associates Large Corporate and Institutional Banking Survey.
Voted number one for Relationship Strength, NAB now holds this title for Relationship Banking, Transactional Banking, Debt Origination, Foreign Exchange and Interest Rate Derivatives1. This is the first time any bank has achieved this at the same time.
NAB’s Corporate and Institutional Bank received a leading net promoter score of +41, the highest of any bank in Australia. Net Promoter Score (NPS) measures customer loyalty and satisfaction with a company.
Additionally, NAB’s Corporate and Institutional bankers were ranked number one in Relationship Manager Capability, as well as the Most Trusted Advisers in the market, and providing Insights and Advice on ESG2.
NAB Group Executive Corporate and Institutional Banking, David Gall said this was NAB’s strongest ever Peter Lee result and demonstrated NAB’s focus and capability across the full breadth of customer needs.
“Every day our most important job is serving our customers well. Our dedicated bankers are focused on providing support and building deep relationships, along with helping customers access the right products and services, and this result reflects this,” Mr Gall said
“Feedback is a gift that helps us improve, and I thank our clients for their participation in the survey.”
In the Transaction Banking survey, NAB achieved its highest Platform Performance Index for NAB Connect, NAB’s online bank for businesses, making it the leading platform used by in the market.
“We have invested heavily in our transactional offer and improved our digital platforms, and it is again demonstrating this is the right way forward for our clients,” Mr Gall said.
In Debt Originations, NAB continues to provide unmatched service, ranking first for both Relationship Strength and Quality of Service for the eighth consecutive year.
“I extend my congratulations and thanks to our talented team who have a deep understanding and offer outstanding banking expertise to our customers, including in the growing area of ESG financial innovations,” Mr Gall said.
Sources: Peter Lee Associates, Australia
- Large Corporate and Relationship Banking 2022, Transactional Banking 2022, Debt Securities Originations 2022, Foreign Exchange 2021, Interest Rate Derivatives 2021. Ranking against the four major domestic banks.
- #1 Large Corporate and Institutional Relationship Banking Survey Australia 2022
About Peter Lee Associates (PLA)
PLA is an Australian Research & Consulting firm for the financial services industry. Formerly known as Greenwich Associates, Peter Lee and his team have been running Australian & New Zealand research since 1985.
The Peter Lee Associates Large Corporate and Institutional Relationship Banking Survey is a leading indicator of performance across wholesale banking in Australia. Approximately 600 Australian based large corporate institutions were surveyed for this primary report. It’s the largest Corporate & Institutional Relationship Banking survey run in Australia and NZ.
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