A new digital experience for local residents and visitors is here with the launch of the My Playford mobile application.
The new app allows for users to become better connected to the community with access to Council information and services thanks to the City of Playford.
City of Playford Mayor Glenn Docherty said Council was committed to providing the best delivery of customer service.
“The development of this mobile app now means our community has easy access to our services around the clock,” Mayor Docherty said.
“We all have busy lives and as a Council it important for us to provide accessible information, and this is another way of doing just that.”
The app, developed by Council’s website partner, Simple Integrated Marketing, differs from other Council applications with the range of new functions available at the users’ fingertips.
Offering a truly immersive experience, the app allows users to map their next adventure at one of the beautiful local parks and explore the city’s colourful street art features.
Residents can stay up to date with local news and events to never skip a beat with what’s happening in their community.
Everyday tasks such as setting bin date reminders, paying rates and submitting a customer request to Council have also been made easier with these functions available at a click of a button.
“My Playford app sets the standards for mobile applications and user experience across Local Government,” Mayor Docherty said.
What platforms can My Playford be used on?
My Playford is available for mobile phones that use iOS (Apple) or Android (Samsung, Google, LG, Huawei, Nokia).
What is the minimum operating system needed to support My Playford?
My Playford requires iOS 10 or higher and Android 5 or higher.
How much does it cost to download My Playford?
My Playford is FREE to download.
Can My Playford be downloaded without an internet connection?
No, in order to download My Playford an internet connection is required. This can be Wi-Fi or phone data. If you do not have access to the internet at home or work, free Wi-Fi can used at Playford Library Service, Playford Civic Centre and other locations around the City.
Can My Playford be used without an internet connection?
No, in order to use My Playford an internet connection is required. This can be Wi-Fi or phone data.
I am having trouble downloading My Playford. What should I do?
Please lodge an app help desk form below.
My Playford has crashed. What should I do?
Please lodge an app help desk form below.
Do I need to create an account with My Playford?
No, you do not need to create an account to use My Playford.
Why has My Playford asked for permission to access my location and camera?
My Playford may request access to certain feature of your phone so that you are able to continue using the functions of the app. This includes:
- Camera: My Playford needs to use the camera so that you can take and upload photos while submitting a request to Council.
- Location: My Playford may need use your current location to confirm bins collection schedule in your area. This would only occur in the absence of manual address entry.
I am unable to take a photo when submitting a request or reporting an issue via My Playford. What should I do?
If you are trying to add an attachment and are unable to take a photo, find the My Playford app information on your device and check to see permission to access the camera has been turned on.
I am unable to submitting a request or reporting an issue via My Playford. What should I do?
Check to see that you have entered information into each of the fields.
Hint: Fields that aren’t completed correctly will turn red.
If you are still unable to submit your request, please lodge an app help desk form below.
I am unable to pay my rates via My Playford. What should I do?
Check to see that you have entered information into each of the fields, and included the ‘check digit’ with your assessment number without a space. This is the number that is full number that is printed on your rates notice, and is in the format 123 4. If you are still unable to submit your request, please lodge an app help desk form below.
Can I set up a direct debit for my Council rates using My Playford?
To set up a direct debit schedule for your rates payments, you must have registered for an account with Playford Online Services. You will see a link to sign in on the payments page. We currently recommend using a tablet or PC to set up a direct debit, as it provides a better user experience, however we are working on improving the display of our online services. Stay tuned!
I can’t set my address in the bin location field. What should I do?
If you have correctly entered the full street address and cannot select your address from the list presented, try selecting “use current location”. If you are still unable to locate your address, please lodge an app help desk form below.
I have set a bin reminder but haven’t receive a notification. What should I do?
If you have correctly entered the time and notification type and still not received, find the My Playford app information on your device and check to see permission to receive notifications from My Playford has been turned on.
Hint: Bin reminder toggle notifications that are switched on will display in green.