Qantas Group Expands Investment In Customers

  • New interior of QantasLink A220s revealed; first flights now on sale.
  • Order for 8 additional A321XLRs for Qantas Domestic.
  • Acceleration of Wi-Fi on international flights from late 2024.
  • Major digital investment to help streamline travel experience on the ground.
  • Jetstar adding more than 400,000 seats to meet strong demand for low fare leisure travel[1].
  • New trial with banks to proactively refund COVID flight credits.

The Qantas Group has revealed what customers can expect from its Airbus A220s when the new aircraft start flying commercially next month, as part of a multi-billion dollar investment pipeline over the next few years.

The cabin unveiling was one of several customer-focussed elements that formed part of the Qantas Group’s Half Year results, from better service to more low fares.


QantasLink has now taken delivery of the first two of 29 Airbus A220 jet aircraft, which will steadily replace its long-serving fleet of Boeing 717s.

The A220 will fly between cities like Melbourne, Hobart, Brisbane and Canberra as well to key regional cities like Coffs Harbour and Launceston. With double the range of the 717s they replace, the A220 can fly between any two points in Australia and to several offshore destinations, creating new route options in future.

Key features customers can expect are:

  • Space for 137 passengers across two cabins, with 10 Business seats in a 2-2 configuration and 127 seats in Economy in a 2-3 configuration.
  • The largest windows of any single aisle aircraft and a cabin with a greater sense of space.
  • Fast, free Wi-Fi, allowing customers to stay connected, as well as the improved Qantas Entertainment App for streaming content to their own device.
  • An integrated personal device holder and USB A and C charging in both Economy and Business; additional wireless charging pad in Business.
  • More comfortable Economy seat with extra padding compared with the 717.
  • Around 20 per cent more overhead locker space for all customers.
  • Reduction in noise footprint of up to 50 per cent and reduction in carbon emissions of 25 per cent.

(Please see factsheet

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