Scam Reports Surge As Community Fights Hackers

Frustrated consumers have noticed a surge in scam activity ­­­- and they’re taking action to help stop fraudsters.

We know this because we’ve seen Linkt (our consumer brand) SMS scam reporting almost double in the past few months. Given 10,000 of these reports were made this year alone, consumers are remaining vigilant, and not giving in to scam fatigue.

Neither are we: we’ve been working closely with telcos since Linkt SMS scams emerged in 2021. So far, we’ve blocked more than 38,000 unique mobile numbers, and more than 2,200 fraudulent URLs.

Chris Jackson, our General Manager of Customer Experience says scams continue to be a huge issue across Australia for all kinds of businesses. “Reporting a scam is fast, easy and it’s our best defence against hackers,” he said. “Even if you’re not fooled, taking the time to report a scam helps us protect more vulnerable members of the community.”

You can report toll road SMS scams at We also encourage you to report scam messages to the Federal Government’s Scamwatch website.

Transurban has logged close to half a million scam reports since 2021, most of them about scammers using multiple SMS and email scam messages, claiming to be from Linkt and urging recipients to pay for tolls, or warning of overdue or unpaid bills.

    Not sure if a message is legitimate?

    Some things to look out for are:

  • use of incorrect spelling and grammar
  • strange links that don’t look like legitimate websites
  • requests that sound vague or unspecific
  • urgent language, threats or consequences for not taking immediate action.
  • Remember, we never ask Linkt customers to provide payment details via links in text messages.

    Always log in to your account directly, rather than clicking on a link. Access your account via the Linkt website or the Linkt app.

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