- Hon Erica Stanford
Survivors can now go to a single place for information about State redress, to make a new claim, or to find out what happens next, Lead Coordination Minister Erica Stanford announced today.
The new State Redress Service operates on behalf of all State redress agencies, creating one point of contact regardless of which agency was responsible for a survivor’s care.
Survivors seeking information, wanting to make a new claim, or wanting to understand what happens next can now visit www.redress.govt.nz.
“The new service is designed to make State redress easier to access, easier to understand, and provide a more consistent approach across agencies,” Ms Stanford says.
“For too long, some survivors have had to navigate many agencies to understand where to go for information, support or progress multiple claims for redress.
“Survivors have also had to retell deeply personal experiences multiple times while trying to access information, support and redress. That is not acceptable.
“The State Redress Service provides a single place for survivors to start, while helping agencies work together to provide a more consistent experience.”
The new service is part of the Government’s suite of changes in response to recommendations made by the Royal Commission of Inquiry into Abuse in Care.
“For survivors with claims across multiple agencies, those claims will now be managed by one case manager. This will make the redress process simpler for survivors, particularly where their experiences involve more than one care setting or government agency,” Ms Stanford says.
Notes to editors:
- Visit or contact the State Redress Service:
- Website: www.redress.govt.nz
- Phone: 0800 110 886
- Phone from overseas: +64 4 910 9886
- Email: [email protected]
- Post:
State Redress Service
State Redress NZ
PO Box 1556
Wellington 6140
- The introduction of the State Redress Service does not affect existing claims. Survivors who already have a redress claim do not need to start the process again. The agency currently managing their claim will continue to do so.
- The State Redress Service does not change which agency is responsible for assessing and responding to claims. Agencies remain responsible for assessing claims, making redress decisions, and providing redress.
- The State redress system includes government agencies that respond to people seeking redress for abuse or neglect experienced while in State care. These agencies include:
- Ministry of Social Development
- Oranga Tamariki
- Ministry of Education
- Ministry of Health
- Health New Zealand
- Te Puni Kōkiri
- Department of Corrections
