Support for older residents and residents with a disability

We are here to support isolated, older residents or those with a disability through the COVID-19 (Coronavirus) outbreak.

Current advice

The Australian Government has issued advice for senior residents and those with a disability*. The strong advice is for self-isolation at home to the maximum extent practicable for those:

Coronavirus has more serious impacts on older residents, those over 70 years of age and Australians with existing health conditions or comorbidities. These groups should limit contact with others as much as possible when they travel outside.

Victorian restrictions

Victoria has commenced Stage 3 restrictions to help our community safe and slow the spread of COVID-19. There are now only four reasons to leave your home:

  1. Go to work
  2. To get brief daily exercise
  3. To get medical care
  4. To buy things you need when you need them.


There are many services available for older residents who wish to follow the strong advice and self-isolate

Care packages

The Victorian Department of Health and Human Services – can provide free care packages with enough goods to last for two weeks if you are vulnerable, isolated at home and in urgent need. Call 1800 675 398 to order a care package.

Red Cross – the State Government is providing emergency relief packages coordinated by the Red Cross in partnership with Foodbank Victoria. The package offers a two week supply of food and essential items. Call 1800 675 398.


If you have family, friends or neighbours who can shop for you, please utilise their support. Family and friends can also help you to order shopping online to be delivered to your door. You can ask that your shopping is left at the door to minimise contact with other people.

We can also shop for you. Contact Council on 9599 4444 to arrange this service.

Online shopping

There are a number of online shopping options:

Woolworths Basic Box

Woolworths and Australia Post are offering “Woolworths Basics Box” containing meals, snacks and essential items. The boxes are for anyone with a current illness who can’t leave the house, or who has a disability, or who is currently quarantined/self-isolating, or who is 60 years or older. You can also refer someone else for a box. The cost of a box is $80 plus delivery.

Please click here

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