Latest ACCAN News

Inquiry into national Telstra outage provides no reassurance similar failures won’t happen again
Telstra outage leaves customers without calls, texts and data nationwide
Report into Triple Zero experiences reveals need and mandate for emergency ecosystem uplift
New financial year, new protections for telco consumers
Vodafone outage leaves millions disconnected, revealing need for reliability rules
Triple Zero access failures and concern confirmed in further research
Budget a boost for comms infrastructure delivery, digital services – but leaves regional Australians wanting
Four in five Australians support stronger licence conditions on telcos for spectrum
ACCAN welcomes new funding to address First Nations digital divide
Coverage honesty to boost consumer choice
ACMA finally rejects self-regulatory telco Code, moves to direct regulation
Regulator drags its feet while consumers continue to be sold a pup
Consumers welcome comprehensive Triple Zero review, support grows for reliability standards
Triple Zero failures affect one in ten – system reform is now urgent
Affordability the critical concern as Australian’s views on NBN revealed
ACCAN welcomes people-first review of Triple Zero framework
Cut-price telco licences must also deliver better mobile coverage
No choice, poor coverage, ripped off – OECD savages Australian telco market, with narrow path to reform now urgent
Consumers welcome fairer price for spectrum
Joint Statement – Last-gasp industry changes aren’t enough – its time communications consumers receive proper protections
ACCAN welcomes introduction of UOMO legislation to Parliament
Latest Triple Zero tragedy – consumers need answers
Australians report slipping trust and value in communications services
Digital inclusion getting better – but more action needed
Regulator asleep at the wheel as dysfunctional Optus grilled by Senate
Joint Statement – ‘Deficient’ industry code must be replaced with proper protections – Fair Call Coalition
Telco service transparency on its way through outage register
ACMA rejects ‘deficient’ protections code – for now
Public interest must come first in spectrum licence debate
Outage Register Needed To Restore Trust In Telcos
Consumers Want Stronger Action To Shore Up Triple Zero Certainty
Urgent reform needed after repeat Triple Zero failures
Trust down, poor selling practices up in new telco industry data
Fundamental change urgent after fatal Optus outage
Another Optus triple zero outage – damaging consequences for communities
ACCAN welcomes government regional review response
Self-regulation for telcos clearly not working – a Joint Statement from the Fair Call Coalition
Long awaited consumer-boosting legislation hits Parliament – regulator must now act
New research grants to tackle digital fairness and regional communications gaps
Consumers have never been more exposed to cyber threats: peak body responds to iiNet data breach
Google’s $55 million penalty highlights why Australia needs stronger digital competition laws
Ag industry sends signal to government: Mobile coverage obligation must deliver
Federal court rules digital giants breach market power – Australia must act on digital competition
‘I end up buying less food’: Indigenous people should not have to go hungry to use the internet
Massive data breach finally sees day in court, with trillions at stake for Optus
Ombudsman report finds telcos must do more for vulnerable consumers
Generational LEOsat partnership must deliver for regional Australians
YouTube ban for under 16s a win for Australian parents, says ACCAN