Today Air New Zealand’s customer favourite, Fast Bag, returns to the airline’s regional network, with some updates to the in-demand service that helps eligible customers make a speedy exit.
The Fast Bag service was paused in mid-2020 due to changes in COVID-19 alert levels. More recently the airline undertook a series of customer trials to improve the flow of the service and lighten the load for customers going through the airport.
Air New Zealand Chief Customer and Sales Officer Leanne Geraghty says the airline is excited to bring the popular service back after listening to customer and staff feedback.
“Through our trials we learned the most important aspect of the service to our customers was being able to pick up their bag while disembarking – they want to be able to grab and go once their flight has landed.
“We also found having customers check in their fast bags prior to departure, rather than carrying them to the aircraft door, made for a smoother journey through the airport without having to lug baggage around.
“Our teams are also working hard to deliver some digital enhancements to the Fast Bag service over the coming months, making it even more seamless for our customers.”
Fast Bag is available exclusively to Airpoints™ Elite, Gold, Elite Partner and Koru members travelling on an Air New Zealand regional flight with a Seat+Bag, FlexiTime or FlexiDate ticket.
