Consumer warning: Technical support remote access scams

Have you received unsolicited calls from people saying there is a problem with your computer and offering to fix it? It’s likely to be a scam.

The ACMA is aware of ongoing reports of scammers impersonating well-known telecommunications or tech companies like Telstra, NBN Co, and Microsoft. They make claims to alarm you, such as your broadband has been hacked or your computer has a virus or there are issues with your internet or phone connection.

These scammers will often pretend to be ‘support desk’ or ‘technical support’ staff and ask to remotely access your computer to identify and fix the problem. They may also ask for your personal and/or financial details to pay a service fee or ask you to buy unnecessary software as part of a fix.

These scams are designed to trick you into handing over money or personal information. Scammers may also install malware onto your computer and request a ransom to remove it.

Telstra, NBN Co, Microsoft and other legitimate telecommunications and tech companies will never cold-call you to tell you there’s a problem with your device or ask to access your computer.

If you receive one of these calls:

  • hang up even if they mention a well-known company
  • never give remote access to your computer
  • never give your personal information, credit card or bank account details over the phone unless you made the call and the phone number came from a trusted source.
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