Insurers that are licensed as financial institutions under the FMC Act are required to treat consumers fairly, including when offering and providing relevant services and associated products.
Non-monetary benefits and short-duration sales campaigns that promote services and products are considered incentives that can heighten the risk of unfair treatment of consumers.
This document shares our observations on the approach insurers are taking to ensure consumers are treated fairly in relation to incentives – specifically non-monetary benefits and short-duration sales campaigns – and includes questions for insurers to consider.
Download the Insurer benefits and campaigns insights [340 KB]
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