La Trobe turned to Optus when the pandemic highlighted a need for the university to take a digital-first approach and modernise its business processes.
David Coventry, Vice President of Business and Enterprise Customers at Optus, said, We are delighted to be working closely with La Trobe University to execute their ambitious digital strategy.
Optus, together with our strategic partnership ecosystem, provided the solutions to make La Trobe University one of the most innovative universities in Australia.
To deliver a digitally enhanced university experience across an innovative, connected and secure campus, Optus and La Trobe worked on three key initiatives:
- Optus engaged Amazon Web Services (AWS) to transfer 80 percent of the universities core server and storage infrastructure to a VMware Cloud.
- Optus partnered with Cisco to deploy a wireless-first approach using more than 4000 WiFi 6 wireless access points across all seven campuses.
- Optus and NICE created a new Contact Centre of the Future, allowing users to engage via voice, email, chat, social, outbound or SMS.
Jason Smith, Acting Chief Information Officer, La Trobe University said: The partnership with Optus has enabled transformational change; through infrastructure and networks upgrades, but also through investing in technology that supports a seamless user experience, improving the outcomes for our students, staff and the community who are engaging with these platforms.
By continuing a digital-first approach, we create a more integrated, elevated and digitally-connected campus, that touches and transcends across our core activities, teaching and learning, research and innovation, Mr Smith said.
The transformation also supports a robust research ecosystem, allowing the university to leverage data to enact feedback and provide insights across its campuses and research facilities.
Additional information on the three key initiatives can be found below.
