Did you know 44% of Australians have difficulty reading and writing?
We’ve worked with Scope Australia, one of Australia’s largest disability providers, to help empower our customers and make tolling information more accessible to our communities, by delivering a suite of Easy English documents.
According to Scope, who helped us to produce our suite of documents, offering Easy English options improves the customer experience for people with low literacy or living with a disability. It does this by using simple language and clear imagery, while getting to the point faster.
We’ve rolled these documents out at various community events around Australia, including recently at TAFE Inala in Queensland where we presented to a group of students with English as a second language, and provided an overview of tolling in South East Queensland.
Cara Ryan Credit Team Leader at Transurban said “It was great to present to this group and see first-hand the value of sharing these documents with our communities.”
“It felt good to be able to share some useful information with the group, and to be able to leave them with a resource they can take away and which will help them further.”
