Mastercard and Ethoca announce new support for retailers to combat chargebacks and fraud during COVID-19

Qualifying retailers in Australia and New Zealand offered free access to Ethoca Alerts,

a market-leading fraud and chargeback dispute resolution service

SYDNEY – MAY 20, 2020 – Mastercard and Ethoca announced a new support package for all retailers in Australia and New Zealand to help tackle fraud and chargebacks. The offer will include free access to the market-leading fraud and chargeback dispute resolution service Ethoca Alerts until July 31, 2020.

To adapt to a more digital world, businesses need to evolve their presence online. With greater e-commerce offerings, retailers face the risk of rising disputes, chargebacks and fraud – all of which can be costly and time-consuming.

Ethoca Alerts, an award-winning solution, offers small, medium and large organisations a more efficient and effective way to identify, manage and resolve fraud and chargeback disputes. In the past 12 months, Ethoca Alerts has helped businesses around the world prevent more than 7 million chargebacks and nearly US$200 million worth of fraud[1].

Eliminating unnecessary chargebacks and related dispute processing expenses makes life easier for consumers, businesses and issuers. On average, resolution for chargebacks can take between 10 and 120 days.

By facilitating the exchange of fraud data and chargeback intelligence between more than 5,000 of the world’s leading banks and card issuers and more than 8,000 retailers, Ethoca Alerts provides businesses with greater transparency and near real-time notifications of active disputes. This can often reduce the dispute process from up to six weeks to just days, hours or minutes. Additionally, retailers can minimize inventory loss, lower operational and dispute management costs, deliver a better customer experience and retain customer loyalty.

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