Optus continues to support customers affected by Covid-19

Optus continues to offer a range of measures to help customers and the community remain connected as a result of the continued impacts and hardship due to COVID-19 (Coronavirus).

Optus Managing Director, Marketing & Revenue Matt Williams said: As we all continue to tackle the effects of Coronavirus across every aspect of our lives, we understand that many of our customers need us to provide options and support to help them stay connected with loved ones, friends and colleagues.

Optus is saying yes to providing customers with a range of support options, while continuing to focus efforts on maintaining our strong network and expanding our customer service teams.

Lending a hand to those in hardship

As a critical service provider, we understand some of our most vulnerable customers are in genuine hardship and we are stepping in, and stepping up, to help those most in need, Mr Williams said.

Optus customers, including small businesses, that continue to find themselves in difficult financial circumstances due to COVID-19 may be eligible for a financial hardship plan.

Optus financial hardship plan will be tailored to individual needs, to give customers facing financial hardship the peace of mind they need at this difficult time. Details on eligibility and how to access our hardship support is set out at https://www.optus.com.au/about/legal/financial-hardship

Available customer support

While Optus has service centres in three states in Australia, as well as in the Philippines and India COVID-19 s has affected the way Optus has been able service customers.

We have employed an additional 500 staff from industries affected by the COVID-19 downturn and transferred their wonderful customer service skills to Optus. We have also mobilised store staff to manage a range of different customer service queries as well.

But we are also asking customers with non-critical issues to connect with us through our convenient digital channels the My Optus App, online at optus.com.au, and through the online peer support network Optus Yes Crowd, Mr Williams said.

Customers with severe service issues, suspected fraud, or urgent financial hardship should continue to contact Optus call centres.

Our Support Initiatives

Optus is offering a range of customer support initiatives including:

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