All Nippon Airways (ANA) is the largest airline in Japan and one of the world’s leading carriers, carrying over 47 million passengers annually. Japan is already this decade’s fastest-growing major destination for tourism and by 2030, the country expects the number of international visitors to double to 60 million per year.
With many people expected to visit Tokyo for the Olympic and Paralympic Games next year, ANA wishes to bridge Japan and the rest of the world, providing a pleasant air-travel experience for all. “For ANA, this presents an opportunity to showcase our world-class services on a global stage,” says Manabu Yada, Manager, Corporate Office Procurement, Material & Services at ANA.
But the airline industry is crowded, and even at its size, ANA still needs to find ways to stand out. “The challenge we faced was finding a way to ensure our customers could trust they’re getting the best service in the market, while we remain profitable. To adopt to changes in a global business environment and make important business decisions fast, we needed to develop a system to visualize all procurement processes, comply with complex regulations, and optimize all procurement costs,” Yada said.
ANA implemented Oracle ERP Cloud to streamline how it approves invoices and manages its suppliers through automation and social collaboration. “Oracle ERP Cloud covers procurement processes and reduces required transactions. It also provides the tools to improve efficiency and productivity of our procurement team. In addition, it shows us the history of all transactions so we can reduce costs and risks of all processes and increase profitability, while staying compliant with all related regulations,” said Yada.
The airline also intends to use Oracle ERP Cloud for its 88 branches in the future and aims to cut procurement costs for indirect materials by 5%.
Watch the All Nippon Airways video to learn how it is delivering the perfect customer experience
