Changes to customer service hours at Murray River Council

Murray River Council

Murray River Council is introducing reduced customer service hours across all its locations, effective Monday 6 January, 2025.

The changes include:

Moama – Main Administration Office, Perricoota Rd

Monday to Friday: 10am – 4pm

Barham – 15 Murray St Barham

Monday: Closed

Tuesday to Friday: 10am – 4pm

Moulamein – Business Centre, Morago St

Monday: Closed

Tuesday to Thursday: 9.30am – 1pm

Friday: Closed

Mathoura – Visitor and Business Center (and Library)

Monday to Thursday: 10am – 4pm

Friday: Closed

Barham Library:

Tuesday 11am – 4pm

Thursday 10am – 2pm

Friday 11am – 4pm

Saturday 9am – 12pm

Moulamein Library:

Tuesday 2pm – 5pm

Wednesday 2pm – 5pm

Thursday 2pm – 5pm

Call Centre:

Our call centre is still available 24/7:

  • 9am-4pm for general business calls.
  • All other times for emergencies relating to water, roads and compliance.

Acting CEO Sarah Ryan said Council has taken action to reduce face-to-face opening hours at customer service locations with the view to becoming more efficient over the longer term.

“Whilst this action will not reduce hours of our employees, it will free up a set number of hours each week for current staff to undertake other tasks.”

“This will include work on services that are either lacking attention or have been added to council’s growing service list by way of cost-shifting from other tiers of Government or community expectations.”

“The intention is to address this backlog without having to add to our employee costs.”

“We appreciate the community’s understanding as we transition to the new hours.”

/Public Release. View in full here.