Communities step up to welcome refugees

Department of Home Affairs

​The Community Refugee Integration and Settlement Pilot (CRISP) is delivering strong settlement outcomes as it marks its first year of operation, with all refugee participants reporting they feel welcomed in their local communities.

CRISP is trialling an alternative approach to the settlement of refugees, by providing opportunities for community members to welcome refugees into Australia by directly supporting their settlement and integration.

Through CRISP, refugees receive settlement support directly from trained volunteers, for their first 12 months living in Australia.

More than 250 refugees from 64 households have settled across Australia as part of the Pilot, including refugees from Afghanistan, Syria, Congo, El Salvador and Guatemala.

A recent report into CRISP families – by the University of Queensland – found that all the refugees surveyed reported that refugees involved in the program were settling in, with 88% finding it easy to get help from their community, and 98% feeling that their culture is valued by others.

The experience of community members also found widespread support for the program, with 92% of community members saying that supporting a refugee household has provided them with a sense of purpose.

Participants reported on their experiences between four and eight weeks after arrival and their views form part of the University of Queensland’s evaluation of the effectiveness of CRISP in achieving settlement outcomes for refugee participants.

Further information about CRISP can be found the
Department of Home Affairs’ website, or on
Community Refugee Sponsorship Australia (CRSA)’s.

Quotes attributable to Minister for Immigration, Citizenship and Multicultural Affairs Andrew Giles

“The Albanese Labor Government is committed to ensuring refugees have all the support they need to rebuild their lives in Australia and fully participate in their new communities.

“CRISP is harnessing the power of local communities, with groups sharing their knowledge with refugees to help them set up a new life in Australia. Whether it’s helping families enrol their children in school, finding a local doctor or searching for a job – communities are helping our newest residents settle into their new life and thrive.”

“The Government is committed to ensuring that Australia steps up and plays its part in addressing the global humanitarian crisis, including by increasing community and other complementary places gradually to 10,000 over time and making this additional to our humanitarian intake”.

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