If there’s something wrong, in the neighbourhood, who you gonna call? Toowoomba Regional Council (TRC).
During January alone, Council’s customer service officers received almost 9000 phone calls and more than 3300 online enquiries.
TRC Finance and Business Strategy Committee Portfolio Leader Councillor Kerry Shine said that while phone remained the most popular way to contact Council, staff also managed a large volume of enquiries via webchat, email, social media, face-to-face and through a range of online self-service options.
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