Council Phone Outage and Emergency Response

Willoughby City

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Council is currently experiencing a temporary outage of our phone system across a number of facilities and cannot receive customer service calls. Telstra is repairing the outage.

Sites impacted by the outage include:

  • Victor Street Customer Service centre and Council Chambers
  • Chatswood Library
  • Dougherty Centre
  • Council Depot
  • Devonshire Street Childcare centre
  • Willoughby Leisure Centre

We apologise for the inconvenience and appreciate your understanding and patience as we await a resolution from Telstra.

Please call 1300 543 108 (after hours service) for customer service requests. Alternatively, report an issue here.

Severe Storms are forecast for Willoughby

Severe storms can produce strong winds and torrential rain. Flash flooding can occur due to increased surface runoff and gale force winds can cause damage roofs, trees and power lines.

Fallen trees: What to do

If you have a fallen tree on your property, please contact SES 132 500.

If a tree has fallen on the street over power lines, call Ausgrid 13 13 88.

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