Council Services over Christmas and New Year – Wollongong

Between Christmas and New Year there will be some changes to Council services and operation hours.

Our Customer Service and Call Centre will be closed from 12noon on Friday 24 December 2021 and will reopen on Tuesday 4 January 2022.

During that time, you can still access our online services to lodge applications, reports or requests and they will be processed from Tuesday 4 January 2022.

For Council-related emergencies only, you can call (02) 4227 7111 and select option 1 to go through to our after-hours service.

Household waste will continue to be collected, as normal, and for waste requests, you can contact Remondis on 1300 362 360 who will be operational on weekdays, excluding public holidays, to respond to customers’ calls regarding damaged bins and missed services.

If you’re visiting one of our facilities, please observe the NSW Public Health Order requirements and get tested and stay home if you’re feeling unwell. We strongly encourage all visitors to Council facilities to continue to wear masks and sign-in with the QR code (QR Code check-in is mandatory at our leisure centres and when attending services at our memorial gardens).

Below are details of our services over the festive season.


All beaches will be open, subject to sea conditions.

Council lifeguards will be at 17 patrolled beaches.

Public holidays, 25, 26, 27 and 28 December 2021 and 1 and 3 January 2022 will be patrolled by Surf Life Saving Illawarra.

Botanic Gardens

Closed Christmas Day.

7am to 6pm, Monday to Friday

7am to 6.45pm, weekends and public holidays

Administration office and bookings closed from Friday 24 December 2021 to Tuesday 4 January 2022.

Community Facilities

Closed from 1pm Friday 24 December 2021 and reopens Tuesday 4 January 2022.

Groups with bookings will have self-access during this time.

Community Transport

Wollongong Office

Health Buses – Services will cease service close of business Friday 5pm 17 December and will reopen Monday 10 January 2022

Individual Transport – Bookings will close from Friday 17 December and reopen Monday 10 January 2022. Service will resume Monday 10 January 2022.

Southern Office

Shopping Bus – Will reopen Wednesday 12 January 2022

Bus Hire/Group Transport – Will close from Friday 17 December 2021 and reopen Monday 7 February 2022


All graffiti reports can be lodged online or call the after hours contact number.


Our Interpreter Service is currently on hold until further notice.


See the Library website for Christmas and New Year hours.

Leisure Centres

See the Leisure Centres’ Christmas Timetable and Hours page.

Public Swimming Pools

All patrolled pools close on Christmas Day.

Rock pools remain open.

Social Support Services

Centre Based Day Care Centres

Closed on Friday 17 December 2021 and will reopen on Monday 17 January 2022

Social Support Individuals

Last bus trip on Thursday 16 December 2021 and will resume Wednesday 19 January 2022

Boomers Bus Trip

Close Wednesday 15 December 2021 and resume Wednesday 2 February 2022

Twilight Tours

Close Friday 17 December and resume Monday 10 January 2022

Respite and Relaxation Bus Outing

Close Thursday 16 December and resume Thursday 10 February 2022

Links to Leisure

Resume Wednesday 2 February 2022

Tourist Parks

Closed Christmas Day.

Reception at Bulli, Corrimal and Windang Beach Tourist Parks are open on Friday 24 December from 8am-6pm and for the balance of the Christmas period from 8am – 7.30pm.

The Vale Golf Course

Closed Christmas Day.

Volunteering Illawarra

Closes Wednesday 23 December 2021 and reopens Tuesday 4 January 2022.

Interviews cease Thursday 9 December 2021 and recommences Monday 17 January 2022.

Waste and Recycling Collections

Bin collections will continue as normal.

Free drop-off cardboard events will be available at Woonona, Gwynneville and Port Kembla in late December. See our event calendar

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