As artificial intelligence takes on a larger role in monitoring employees and automating management decisions, Virginia Doellgast offers examples from Germany and Norway showing how worker representatives have been able to mobilize collective voice to protect worker privacy.
“Legal rights are crucial to make sure workers have a say in how technologies are used in the workplace,” said Doellgast, the ILR School’s Anne Evans Estabrook Professor of Employment Relations and Dispute Resolution. “And there are different ways to get there, depending on the country.”
In “Negotiating limits on algorithmic management in digitalized services: cases from Germany and Norway,” Doellgast and her co-authors Ines Wagner and Sean O’Brady study union and works council responses to algorithmic management in call centers from two similar telecommunications companies in Germany and Norway.
Read the full story on the ILR website.
Julie Greco is a Senior Communications Specialist in the ILR School.
