NSW’s leading experts in digital technology will come together to investigate the digital future and how it could benefit the State at the virtual Power and Peril of the Digital Age conference on 4 and 5 November.
The NSW Government’s Chief Data Scientist Dr Ian Oppermann said the conference was an opportunity to explore challenges associated with technology as it evolves and the ways it could make life easier for individuals and businesses through faster transactions and more efficient customer communications.
“The NSW Government continues to push the boundaries with integrated digital innovations and services to support customers now and into the future. This is far reaching, from real-time parking information on the Park’nPay app or capability to provide a digital driver licence from within the Service NSW app,” Dr Oppermann said.
“These projects are a great example of how the NSW Government is embracing technology to better respond to customer needs whether it’s an easier way to share their identity or find a convenient parking space.
“It’s vital we build these projects with people at the centre of the experience to support tangible outcomes while protecting data and privacy.
“The Power and Peril of the Digital Age conference plays a critical role in facilitating conversations and keeping customers informed about digital developments that could impact them.”
NSW Minister for Digital and Customer Service, Victor Dominello will speak at the Power, Peril of the Digital Age conference and discuss how increasingly complex digital systems and digital developments will benefit customers across the State.
Dr Oppermann said by investing in infrastructure and services now such as the Service NSW app, the NSW Government would set the State and its residents for future success in the digital space.
“The commitment by the Department of Customer Service to develop digital infrastructure in recent years meant we were best positioned to move quickly and respond to customers’ needs in the early days of COVID-19,” Dr Oppermann said.
“The Department accelerated digital improvements to services in a matter of weeks, which could have otherwise taken months. NSW was one of the first Australian jurisdiction to roll out a COVID-Safe check-in system in 2020 to keep customers safe and businesses open.
“We were also able to quickly refine and evolve this technology based on customer feedback, such as extending the time the Service NSW app remained logged in for, making it easier for people to check-in without removing their face mask to log on, or entering a passcode every time.
“We also rolled out a non-digital solution for customers without personal devices by developing a personal QR card customers could use to check-in at businesses, allowing more people to safely access services like supermarkets and take-away venues.
“By delivering this tool, health officials were able to quickly and securely access customer
