IAG on standby to support customers in Far North Queensland

IAG on standby to support customers in Far North Queensland

IAG, whose brands include NRMA Insurance, CGU and WFI is on standby to support customers who may be impacted by Ex-Tropical Cyclone Jasper and the subsequent major floods in Far North Queensland.

We have a dedicated Major Event Response Team in place 24/7, who work closely with our in-house Natural Perils team to ensure we’re well prepared to help our customers as quickly as possible following Ex-Tropical Cyclone Jasper and the severe flooding now impacting communities.

Our Natural Perils team has been closely monitoring the system and expected path of the severe weather.

The intense rainfall is being driven by a coastal trough linked to Ex-Tropical Cyclone Jasper, slowly moving west into the Gulf, approximately 350km inland from Cooktown.

A severe weather warning is in place for heavy, locally intense rainfall for people in parts of Peninsula and North Tropical Coast and Tablelands Forecast Districts.

Major flood warnings are in place for the Daintree River, Barron River, Murray River as well as the Herbert River.

Emergency warnings are in place for Machans Beach, Holloways Beach, Yorkeys Knob and surrounding areas, and the town of Wujal Wujal is expected to be evacuated.

The SES received more than 1,000 requests for assistance in the past 24 hours, while Fire and Rescue Service’s swift water firefighters responded to more than 370 call outs.

Safety should be the number one priority for North Queensland communities at this time. It’s important that local residents continue to monitor weather alerts and follow any evacuation orders.

NRMA Insurance Executive General Manager Claims Luke Gallagher said this is an unfolding flood emergency and the safety of people across the region is the priority.

“Tropical Cyclone Jasper and the intense rainfall experienced in Far North Queensland has created incredibly dangerous conditions, and the state’s emergency authorities are rescuing people from some of the most severely impacted areas,” Mr Gallagher said.

“Safety must remain the priority. Floodwaters are incredibly fast moving and dangerous, and we urge everyone to follow the warnings and directions of the emergency authorities.”

Luke Gallagher

NRMA Insurance Executive General Manager Claims

“Once safe to do so, we urge any of our customers impacted by severe weather to contact us as soon as they can so we can provide immediate financial support and arrange temporary accommodation, if required.

“We have extra claims consultants ready to lodge your claims and to support you.

“IAGs Partner Repairers and Assessor’s were well prepared ahead of this severe weather event and will be on the ground in the affected communities to help our customers as soon as it is safe to do so.

“If you can’t call us, the best way to lodge a claim is online via www.nrma.com.au or the NRMA Insurance app.”

As of 1pm Monday 18th December, IAG has received the following claims across its brands (since Monday 11th December):

Total claims received: 95

CGU Property – 58

CGU Motor – 7

NRMA Property – 15

NRMA Motor – 5

RACV Motor 1

RBI Property – 2

SUU – 1

WFI Property – 5

WFI Motor – 1

We will provide additional updates as the situation unfolds.

Customers can contact their insurer via:

NRMA Insurance: 13 11 23 or www.nrma.com.au

CGU Insurance: 13 24 80 or www.cgu.com.au

WFI Insurance: 1300 934 934 or www.wfi.com.au

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