From November 2025 to 28 February 2026, a Beta (demonstration) version of the refreshed TGA business services and a prototype of the GMP clearance form was released to gather meaningful feedback from our industry and internal users.
We created targeted and open opportunities for feedback for industry, to assist in refining the product ahead of the full launch. A broad range of industry users connected with the Beta demonstration release through various methods:
- targeted testing with industry representatives through facilitated workshops
- demonstrations at regular industry engagement forums
- open feedback via a public webinar (available for viewing online afterwards)
- online demonstration videos and an online survey.
Feedback from Beta release
Overall feedback on the Beta portal was positive across all forums and engagements, where we heard high satisfaction on the build look and feel and with our engagement approach. The public webinar attracted around 400 attendees, with a satisfaction rating exceeding 85%.
“It was good to have this opportunity for industry users to see the new TGA initiatives outside the smaller working group. This should be the practice when TGA rolls out new initiatives and/or processes.”
– webinar participant
Feedback gathered across all forums reported positive impressions and an improved user experience. 68% of survey respondents indicated they had a positive overall experience and 71% agreed that the new portal is an improvement on the current TGA Business Services system.
Users consistently found the design intuitive and easy to use, with 86% of survey respondents saying the portal was easy to navigate and 92% reporting that logging in was straightforward.
“The idea of the forms library is great. But it needs to be better categorised and laid out so that forms can be found more easily. Also consider renaming it to reflect that this is what would be used to create a new draft.”
– online survey participant
Submission tracking was also viewed favourably with 76% satisfaction from survey respondents, where some noted that more detailed tracking information would further improve usability.
The GMP clearance application form prototype was mostly well received. Users noted the form contained additional questions, but overall reported increased confidence that this would help ensure their application is complete and accurate. It was reported that there are opportunities to find efficiencies in the GMP form by grouping questions, ensuring context is tailored to the users cohort and providing further guidance material.
The feedback also highlighted practical ways to improve the experience for users, including:
- improve naming conventions
- review content grouping and categorisation
- improve filtering of forms by business area
- improve consistency of actions for managing drafts
- improve context and provide more guidance within the GMP clearance application form to improve its ease of use.
We’re now working through the feedback to prioritise and sequence the delivery of enhancements in future releases.
Some enhancements, particularly those related to ‘Forms and Submission’ have already been actioned and delivered in the Office of Drug Control (ODC) business service portal release in early June 2026.
Work is occurring in parallel on an update to the ODC service.
Because ODC and TGA use the same underlying digital platform, successful changes from ODC can be re-used in the TGA release. This helps deliver benefits sooner and reduces delivery risk.
This re-use of digital components is in line with government digital experience policy and our design approach, building technology once and using many times.
Visit The ODC website
