If you need CASA to complete a service request for operations required during the holiday period, contact us now. The more notice you can provide, the better.
Don’t forget you can access the following services via myCASA at any time:
- initial applications for recreational, private and commercial pilot licences
- licence reprints
- flight reviews
- transfer of aircraft registration
- Aeronautical Radio Operator Certificates
- Medical Records System (MRS)
- aviation reference number (ARN) creation
- myCASA account creation and linking to an ARN
- remote pilot licence applications
- notification of an Aviation or General English Language Proficiency assessment
- renewal of remote operators certificates (ReOC) without changes
- commercial drone registration and accreditation
- drug and alcohol management plans (DAMPs)/dangerous goods (note that only some related services can be done through myCASA)
- fireworks display notifications.
You might need administrative support from us to complete some online processes. If this is the case, we’ll take action after the CASA Christmas shutdown period. If you have any technical problems using myCASA, please complete our online form and we’ll investigate the issue when we reopen.
Enquiries
During the shutdown period you can still lodge enquiries with us through our Guidance Delivery Centre, which we will respond to after our offices reopen on Tuesday 2 January 2024.
Media help
Journalists can contact our media team on 1300 773 806.
Accidents and incidents
Accidents and serious incidents must be reported to the Australian Transport Safety Bureau.
For accident/incident notification: 1800 011 034
For Confidential Aviation Incident Reporting: 1800 020 505
International operations
If you are a foreign operator and need urgent help for things such as non-scheduled aeromedical flights, contact us on +61 7 3144 7400.
Airspace requests
If you have an emergency/urgent airspace request, phone +61 2 6217 1177. This number is available 24 hours a day.
