Oracle Enables Utilities to Embrace a Customer-Centric Future

The utility industry is undergoing a massive evolution as utility customers are becoming more active consumers and producers. The explosion of data from a multitude of devices, including meters, IoT sensors, and smart home appliances, require utilities to rethink old business and billing models to meet the demands of this new utility economy.

As such, Oracle continues to enhance its leading customer solutions platform to deliver the tools water, gas, and energy utilities need to address this changing market dynamic. With a modern user interface, deep analytics, and built-in integrations with operational device data management and customer self-service capabilities, utilities can better engage customers at scale. For example, they will be able to tap user interface innovations to target customers for new programs based on personalized information on their utility usage. The new features are now available across Oracle’s customer solutions, including Customer to Meter and Customer Cloud Service (CCS).

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