Learn more about our services over the holiday period, including self-service options available to you.
Phone enquiries
Over the holiday period, our call centres will be open on:
- Friday 23 December 2022 – from 8:00am to 12:30pm (local time)
- Tuesday 27 December 2022 – from 9:00am to 4:30pm AEDT
- Wednesday 28 December 2022 – from 9:00am to 4:30pm AEDT
- Thursday 29 December 2022 – from 9:00am to 4:30pm AEDT
- Friday 30 December 2022 – from 9:00am to 4:30pm AEDT.
There may be an increased wait time if you call us during this time.
Due to the public holidays, our call centre will be closed on:
- Monday 26 December 2022
- Monday 2 January 2023.
Our services will resume as normal from Tuesday 3 January 2023.
Online enquiries
My account will be available during this period. You can use your My account to:
- view your existing enquiries and responses
- make a new online enquiry
- save pay, leave, and notice and redundancy calculator results.
We will respond to new online enquiries as soon as possible during this period.
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