The latest patient feedback has revealed an overall improved experience of care for patients presenting to emergency departments (ED) across the Nepean Blue Mountains Local Health District (NBMLHD).
Data from the Bureau of Health Information’s Emergency Department Patient Survey 2022-23 shows 85 per cent of respondents rated their overall care at NBMLHD emergency departments as ‘good’ or ‘very good’.
During the survey period, emergency departments across the District excelled in ensuring patients left the service with discharge summaries or correspondence for their doctor, with Nepean (86%) and Blue Mountains (72%) hospitals recording rates significantly higher than the NSW average.
The patient survey results also highlighted the professionalism, expertise and care of staff across the District with ED health professionals highly rated as ‘very good’ or ‘good’ by the majority of respondents (92 per cent at Blue Mountains, 88 per cent at Nepean and 82 per cent at Lithgow).
The teamwork and cooperation amongst colleagues at Blue Mountains and Nepean hospitals was highlighted by 90% of survey respondents who rated how well ED health professionals worked together as a team as ‘very good’ or ‘good’.
NBMLHD Director of Hospital Services, Brett Williams says the report provides valuable patient feedback that will assist the District in its ongoing commitment to further improve services and patient experience.
“Our ED staff work tirelessly to provide high quality, inclusive and timely care to our diverse and growing community and it’s encouraging to see their efforts reflected in the feedback from this survey,” says Brett.
“The survey also demonstrates some valuable learnings and areas where there may be room for us to further improve our emergency department service. I’d like to thank all the respondents who took the time to provide feedback which in turn helps us to ensure that future patients to our EDs have a positive experience of care.”
We welcome your continued feedback about our hospitals and services. To provide feedback, visit https://www.nsw.gov.au/health/nbmlhd/patients-carers-visitors/feedback
