Update 15 January 2025
These systems are now working as normal.
Thank you for your patience while we worked on a fix. We apologise for any disruption this may have caused.
Original message
We’re aware some Agency systems are having intermittent issues.
These may include:
- Application Programming Interface (API) Services
- my NDIS app
- my NDIS participant portal
- my NDIS provider portal
- myplace participant portal
- myplace provider portal.
Users are reporting access issues.
Technical staff are working on a fix as a priority.
At this stage, we don’t have a timeframe on when we expect to resolve the issue.
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