System Issue Resolved: Multi-system Access Issue

Update 15 January 2025

These systems are now working as normal.

Thank you for your patience while we worked on a fix. We apologise for any disruption this may have caused.

Original message

We’re aware some Agency systems are having intermittent issues.

These may include:

  • Application Programming Interface (API) Services
  • my NDIS app
  • my NDIS participant portal
  • my NDIS provider portal
  • myplace participant portal
  • myplace provider portal.

Users are reporting access issues.

Technical staff are working on a fix as a priority.

At this stage, we don’t have a timeframe on when we expect to resolve the issue.

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