WA Department of Mines, Industry Regulation and Safety
Sending your loved one wilted flowers on Valentine’s Day probably won’t get you the reaction you were hoping for. Before you get a bunch of dead roses thrown in your face, Consumer Protection hopes there’s time to explain you have rights under Australian Consumer Law (ACL).
Consumer guarantees kick in on products purchased through Australian-based stores, including online.
When a V-Day gift arrives but isn’t what was advertised, such as flowers that are significantly different to the photo, or are wilted, you have a right to a remedy under the ACL, such as a refund, replacement or repair.
You also have rights if your special someone receives their gift late and you were guaranteed a V-Day delivery.
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