The 2025 Residents’ Experience Survey shows more residents feel heard, respected and involved in decisions about their daily lives. Overall satisfaction is at its highest level since the survey began in 2022.
More than 44,000 residents across 2,589 aged care homes took part in the survey.
Key highlights:
- 89% would recommend their aged care home to others, up from 85% in 2023.
- 93% said they have a say in daily activities, up from 87% in 2023.
- 96% said they are treated with respect, feel safe and find staff kind and caring.
- 85% were satisfied with staff follow-up when they raised issues.
Food and dining remained the lowest-scoring area, with 69% of residents reporting positive experiences, similar to 2023.
The survey results can help providers understand what matters most to older people and where care can be improved.
The survey makes up one-third of a home’s Overall Star Rating. Star Ratings provide older people, their families and carers with information about the quality of aged care, helping them make informed decisions.
Read the full 2025 Residents’ Experience Survey results.
