Air New Zealand and One NZ team up to bring new Mobile service to customers at home and abroad

Air New Zealand Mobile will offer flexible eSIM travel plans for international visitors exploring New Zealand and Kiwi travelling overseas, as well as a monthly mobile plan for use here at home. Customers on any network can enjoy the eSIM travel plans.

Chief Customer and Digital Officer, Jeremy O’Brien, says the launch is an exciting opportunity for Air New Zealand to build on its relationship with customers while growing the business beyond flying.

“People might fly with us a few times a year, but staying connected is something they need every day. We’re excited to offer customers something beyond their next flight, through a brand they already know and trust.

“We’re always interested in ways we can offer more value to our customers. Air New Zealand Mobile is part of our focus on extending our tourism offer to inbound visitors. By bringing together our customer relationships with One NZ’s connectivity expertise, we have created something genuinely useful while opening a new revenue opportunity for the airline.”

Travel eSIM plans

Air New Zealand Mobile’s travel eSIMs can be tailored to customers’ chosen destinations and travel dates, including key transit locations. For example, someone travelling from Auckland to London via Singapore can arrange data to be available in both destinations before they leave, while international visitors can get connected before arriving in New Zealand.”

Customers can access the data they need to navigate, explore, send messages and make voice or video calls through their favourite web or online apps, from over 140 destinations globally wherever their travels take them.

“Whether it’s finding your way around New York, discovering hidden gems in New Zealand, booking your next adventure or keeping in touch with loved ones back home, staying connected makes travelling that much easier,” says Jeremy O’Brien.

Monthly mobile plan

For customers here at home, Air New Zealand Mobile also offer the option to join with a pre-paid monthly plan, bringing calls, texts and data together in one simple package when in New Zealand.

Air New Zealand Chief Customer and Digital Officer Jeremy O’Brien says the new offering is another way the airline can make life easier for customers beyond their travels.

“We want to make staying connected simple, whether you’re travelling overseas or going about your everyday life here in New Zealand. Our monthly mobile plan gives Kiwi another great-value option for staying in touch, and means we can be there for our customers long after they’ve landed.”

One NZ Chief Product and Marketing Officer Joe Goddard says the partnership brings together two iconic New Zealand brands with a shared focus on keeping Kiwi connected.

“Air New Zealand and One New Zealand, two great NZ brands working together to help Kiwi take on the world. It doesn’t get much better than that.”

The new service comes as demand for eSIM-based roaming continues to grow, with an almost five-fold growth in global revenue from travel eSIM expected by 2030.

“One NZ has a rich history of providing great-value connectivity for Kiwi travelling abroad, keeping them connected as soon as they land. As more travellers embrace eSIM technology, we’re working with Air New Zealand to make staying connected even easier, while giving customers more choice for their mobile needs at home” says Goddard.

Air New Zealand Mobile will be available from Thursday 12 November, with travel eSIM plans and details of the monthly New Zealand plan, including pricing, available at Air New Zealand Mobile

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