Customer service centres
| Date | Operating hours |
| Monday 25 December 2023 (Christmas Day) | CLOSED |
| Tuesday 26 December 2023 (Boxing Day) | CLOSED |
| Wednesday 27 December 2023 | 8.30am to 5pm |
| Thursday 28 December 2023 | 8.30am to 5pm |
| Friday 29 December 2023 | 8.30am to 5pm |
| Saturday 30 December 2023 | CLOSED |
| Sunday 31 December 2023 | CLOSED |
| Monday 1 January 2024 (New Year’s Day) | CLOSED |
| Tuesday 2 January 2024 | 8.30am to 5pm |
| Wednesday 3 January 2024 | 8.30am to 5pm |
| Thursday 4 January 2024 | 8.30am to 5pm |
| Friday 5 January 2024 | 8.30am to 5pm |
Our customer service centres will be closed on the Christmas Day, Boxing Day and New Year’s Day public holidays.
Our regular operation hours of 8.30am-5pm, Monday to Friday, will remain in place for non-public holiday dates.
When we are closed, you can complete most customer service requests online. Or call our after-hours team on 9205 5555 to report a council emergency.
Libraries
Our libraries will have reduced opening hours over the holiday period. View the timetable.
Returns chutes will be available at all libraries and items can be renewed online.
Leisure facilities
Burnley Golf Course and our leisure and recreation centres will have modified opening hours, as will group fitness timetables over the holiday period. View the details.
Bin collections and recycling centre
This year, Christmas Day falls on a Monday. This means there is a change to waste and recycling collections during Christmas Week.
There will be no collection on Monday 25 December. All collections for that week will be one day behind, with Friday’s pick-up moved to Saturday (see table below).
Our recycling drop-off centre in Clifton Hill will operate on an adjusted schedule over the holiday period. View the details.
| Regular bin collection day | Christmas Week collection day (week beginning Monday 25 December 2023) |
| MONDAY | TUESDAY 26 DECEMBER 2023 |
| TUESDAY | WEDNESDAY 27 DECEMBER 2023 |
| WEDNESDAY | THURSDAY 28 DECEMBER 2023 |
| THURSDAY | FRIDAY 29 DECEMBER 2023 |
| FRIDAY | SATURDAY 30 DECEMBER 2023 |
