Residents will have an easier time reporting issues to The City of Ballarat thanks to a partnership with an easy-to-use mobile app.
The City of Ballarat is partnering with Snap Send Solve, an independent, third-party app used by local governments and major service providers, such as Telstra and Central Highlands Water, across Australia and New Zealand.
The app offers residents a simple and quick way to report problems. It is available for use 24/7 and is more efficient than a phone call – residents can make a report in less than 30 seconds.
Snap Send Solve allows residents reporting an issue in the community to take up to five photographs and provide the GPS location of the problem. This makes it easier for The City of Ballarat to understand and address the issue.
Residents have previously been able to use the app. However, the partnership has unlocked a range of different features on the app to improve residents’ experience.
City of Ballarat Councillor Belinda Coates said the Snap Send Solve app would streamline reporting processes and provide a better experience for the community.
“It’s a reporting tool in your pocket,” she said.
“The app will save both residents and staff time and increase efficiency in terms of processing requests and improving turnaround times.”
Snap Send Solve will also save time by helping staff identify and triage issues that are the responsibility of other authorities.
The application is free and available on Apple and Android phones. Reporting an issue is easy – simply follow these steps:
- Download the app via the App Store or on Google Play.
- Open the app and start a new report.
- Confirm your location using GPS.
- Select the type of incident you are reporting and add some extra notes.
- Take a photograph of the incident or upload them from your camera roll.
- Leave the rest up to Snap Send Solve, which figures out the responsible authority and sends off the report.
Residents may still report issues to The City of Ballarat via the current methods, including calling Customer Experience on 5320 5500 and via the website.
