All staff working in Western Australia’s public healthcare system will be supported by a new COVID-19 screening and testing pathway from today, with the opening of a dedicated staff call centre.
WA Health staff experiencing COVID-19 or flu-like symptoms, or those who suspect they may have been exposed to COVID-19, will be asked to call a dedicated freecall number where they will be screened against a set clinical criteria.
The call centre is staffed by trained nursing and clerical staff who will screen callers, and then refer them into one of the three COVID clinics located at Royal Perth Hospital, Sir Charles Gairdner Hospital and Fiona Stanley Hospital for testing or the newly opened Bunbury COVID clinic in the South-West.
Staff members working within other regional areas will be able to access COVID testing through their local hospitals and health service.
The dedicated freecall WA Health call centre number will only be promoted internally to WA Health staff to help ensure that only WA Health staff members can access it – ensuring limited resources are appropriately allocated.
The new call centre has been developed to help ensure vital frontline staff have access to up-to-date information about COVID-19, and are screened and tested appropriately.
Like all members of the community, WA Health staff have been advised to stay at home if they are unwell and if they are concerned that they may have been exposed to the virus, to first self-quarantine and then seek medical attention.
General members of the public can telephone the COVID-19 Health Information Line on 1800
