The Finocchiaro CLP Government is continuing to build safer communities by extending its Alice Springs Police Communications Centre pilot.
Within its first six months of operation, the Centre dealt with nearly 3,200 triple-0 emergency calls and almost 3,000 calls to the NT Police Assistance Line, 131 444.
The Centre is setting the benchmark for police call-taking, answering 99 per cent of triple-0 calls within benchmark response times.
The Finocchiaro CLP Government has strengthened its law and order crackdown, extending its groundbreaking Alice Springs Police Communications Centre (ASPCC) pilot to deliver faster responses and stronger policing outcomes.
The CLP Government launched the ASPCC in October 2025, putting local police call-taking on the ground in Alice Springs to deliver faster responses, stronger policing and safer streets for Territorians.
Chief Minister Lia Finocchiaro said the Centre had boosted police operations in Central Australia and achieved remarkable results in quickly connecting people with the emergency services they need.
In the first six months of operation, the Centre dealt with nearly 3,200 triple-0 emergency calls as well as almost 3,000 calls to the NT Police Assistance Line, 131 444.
Some call takers speak Aboriginal languages.
The ASPCC is also setting the benchmark for police call-taking, answering 99 per cent of triple-0 calls within benchmark response times, outperforming both the Territory average (87.2 per cent) and KPI targets (90 per cent).
About 96 per cent of 131 444 calls were answered within the benchmark, again well ahead of the Territory average (81.8 per cent) and KPI (80 per cent).
“Thousands of Territorians have already benefitted from the fantastic work being done here in the ASPCC,” the Chief Minister said.
“We are giving police the tools they need to respond faster, smarter and stronger. Our government is delivering real action to reduce crime and keep Territorians safe.
“We are backing our police by continuing to invest in the backbone of emergency coordination because when seconds count, technology matters, and I thank all the amazing staff who are making a real difference to keep the community safe.”
During a visit to Alice Springs today, the Chief Minister toured the police station call centre and announced the pilot – part of a $2 million to boost emergency communications in Central Australia – would be extended during her government’s year of growth, certainty and security.
Police are continuing to monitor and analyse ASPCC performance data to support its ongoing success and future development.
“We heard loud and clear from the community that when they called the police in their most trying of times, they wanted to speak to someone local who could understand where they were and how best to respond,” she said.
“It’s a significant boost to the NT Police Force’s emergency response capabilities by modernising critical communications infrastructure and expanding digital technology used to coordinate frontline policing and monitor crime.
“We are investing in the backbone of emergency coordination and surveillance because when seconds count, technology matters.”
NT Police Commissioner Martin Dole APM said: “This initiative has been strongly embraced and endorsed by local Police as we strive to deliver safer streets and respond effectively to the needs of the community.”
Crime rates have plummeted under the Finocchiaro CLP Government.
Statistics show that house break-ins in the Territory fell 23% in 12 months under the Finocchiaro CLP Government after rising 63% during seven years of the former Labor government.
Overall crime rates are declining under the CLP, including total offences down 3%, assaults down 11%, commercial break-ins down 32%, and motor vehicle theft down 23%.
And regional crime results have also improved, with total offences down 25% in Alice Springs, house break-ins down 38% in Darwin, and assaults reduced across Nhulunbuy, Katherine and Tenant Creek.
