Greater Western Water (GWW) will be running its Customer Care Days through July, hosting them across the Macedon Ranges, Melbourne, Moonee Valley and Wyndham local government areas, providing Greater Western Water customers with convenient access to face-to-face support.
Customer feedback from Greater Western Water’s Customer Care Days has been overwhelmingly positive, with the program achieving a 90 per cent satisfaction rating.
The sessions, held throughout the GWW region, provide customers with the opportunity to speak directly with customer service specialists about billing enquiries, payment plans, grants, concessions and other account-related matters.
Acting General Manager Customer Experience Janet Condy said the 90 per cent satisfaction rating demonstrated the value of bringing face-to-face support directly into local communities.
“Our customers have told us they appreciate having the opportunity to sit down with our team, discuss their concerns in person and receive immediate support and answers to their questions,” Ms Condy said.
“We’ve heard from customers who felt at ease speaking with our staff, valued the personalised service they received and welcomed the opportunity to resolve issues quickly through face-to-face conversations,” she said.
“That’s why we’re continuing to bring Customer Care Days to communities across the Greater Western Water region, making it easier for people to access support close to home,” she continued.
Whether customers need help understanding their bill, setting up a payment plan, or accessing information about grants and concessions, support is available from friendly customer service specialists.
Phone-based translation services are also available, ensuring language is not a barrier to receiving help.
Customers are encouraged to make a booking to guarantee a time slot, but walk‑ins are welcome.
