Optus Update: 10.00am Wednesday 13 November NSW Bushfires & Network update

As a result of the bushfires across NSW, some Optus customers across parts of Mid-North Coast Region including residents and businesses may be experiencing disruptions to their mobile call, text and data services due to outages affecting:

Billys Creek.

Optus network operations team are working closely with the relevant emergency services to access mobile sites to restore services as a priority. We are also consulting with NSW and Queensland first responders to identify any impacts to their service.

Optus has established a special customer contact line for customers affected by the bushfires, customers can phone our dedicated hotline: 1300 301 671. This is a dedicated number only for those impacted by the bushfires; customers seeking assistance for other matters can ring the Optus Customer Care line on 133 937.

Optus is also working with local evacuation centres in the affected areas to provide support including pre-paid phones, pre-paid data packs and charging stations.

All Optus stores are currently open across NSW, including on the mid-North Coast.

In the instance of an emergency, customers should still dial 000 or for deaf/speech or hearing-impaired dial 106 any available telecommunications network will still be able carry the call.

Optus recommends television, radio, the internet and emergency services as vital sources of information in emergency situations.

Support for customers

Optus has in place a financial assistance policy to support customers affected by the bushfires. Optus may offer:

free call diversions from an Optus fixed home phone to any mobile or fixed number

extended timeframes for bill payments

bill waivers in instances of extreme financial hardship; and

free suspension, relocation or cancellation of a fixed service

free prepaid credit which can be organised at our local stores.

/Public Release. View in full here.