Severe Weather Event Update

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In response to the Christmas Day storm event damage assessments are underway. So far QFES have attended almost 1600 homes for damage assessments and we expect this number to rise over the coming days.

Energex has indicated there are about 20,000 homes still without power and they will have more crews around the city today, to help get the power up and running. SES and RFS volunteers continue to attend to hundreds of jobs that are still outstanding, and we thank them for their efforts.

As you around if you notice a tree that you believe is a risk to public safety, please call us as soon as possible on 07 5667 5974.

The Bureau of Meteorology has forecast potentially severe storms for the Gold Coast area from mid-morning tomorrow. We’re asking everyone to be prepared and inform friends, family and neighbours who may not be aware.

Community Recovery Hub

Community Recovery hubs will remain open daily until further notice. Locations include:

  • Upper Coomera Centre
  • Mudgeeraba Community Centre

With a pop-up location Saturday and Sunday at Pacific Pines Community Centre. The Department of Communities will be onsite from 9am to 4pm to provide support, connecting the community with counselling, financial and practical assistance, housing support and access to community services.

Libraries and Community Centres

To help customers in affected areas we are extending select library opening hours on Saturday and Sunday to 9am to 4pm at Helensvale, Nerang, Robina and Upper Coomera libraries. Customers can get out of the heat and charge mobiles and lifesaving handheld devices that use normal outlets.

Runaway Bay library will remain closed until the end of Saturday and Burleigh Waters library is also temporarily closed.

Community Centres are also extending their hours for residents needing refreshment and to get out of the heat. Mudgeeraba, Pimpama, Nerang Bicentennial, Upper Coomera and Pacific Pines Community Centres will be open Saturday and Sunday from 9am to 9pm.

Aquatic Centres

Most aquatic centres are open, with some exceptions:

  • Helensvale Aquatic Centre (closed)
  • Palm Beach Aquatic Centre (closed)

We’re reminding customers that the pools will return to charging for entry from tomorrow onward.

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