The 2019 Local Government Community Satisfaction Survey results indicate the City of Greater Bendigo is performing at a similar rate to its regional and state-wide counterparts.
In a pleasing result, City scores largely met or exceeded 2019 Regional Centre and State-wide results across the seven performance measures.
The City recorded its highest result and greatest increase in the Customer Service performance measure, moving five points from 73 to 78, while there were also increases in the Advocacy (53 to 55), Making Community Decisions (54 to 57), Sealed Local Roads (57 to 60) and Overall Performance (59 to 61) measures.
Community consultation remained unchanged at 56 and Overall Council Direction decreased from 57 to 53.
Chief Executive Officer Craig Niemann said the increased customer service result was a great outcome for the organisation.
“Staff across the organisation engage widely with the community, particularly our frontline customer support staff, so it is pleasing to see their hard work and commitment to quality service reflected in the results,” Mr Niemann said.
“It was also great to see we compare favourably with other regional and state-wide measures. Despite a drop in Overall Council Direction, our result of 53 is the same as the State-wide average and greater than the Regional Centres average of 52.
“Although the results reflect feedback from a small sample of residents, we appreciate receiving feedback in any form and these results provide us with advice on where we can make improvements in the future.”
The survey found 59 per cent of those surveyed had contact with Council in the previous 12 months, with residents aged between 35 and 49 years having the most contact, while residents aged 18 to 34 years having the least contact.
Four hundred randomly selected people were surveyed over all, 215 men and 185 women, of these 365 people lived in the urban area and 35 people lived in a rural community. Fifty-one per cent of respondents rated the City’s performance as ‘very good’ or ‘good’.
To view the survey results, visit
https://www.bendigo.vic.gov.au/About/Document-Library/community-satisfaction-survey-2019
